Good Service sometimes is hard to get
Okay,
I am going to rant now.
Several years ago, we put an addition on to our house. We put in a four season sunroom that is located off of our kitchen. It is beautiful, and it is a place I love to spend my time. It is bright, I can see the birds and at night we can see the stars through the roof.
Herein lies the problem, we have a leak. Now we have had the guys out three weeks prior to christmas to have a look at it. Well they came without warning when no one was home, and they thought they fixed it. They caulked all around and then took off leaving a bill (we thougth it was under warranty). Well, of course we had rain/snow and still we have a problem. So we called them back and out they came and took apart stuff looking for the leak. Told me it was probably the roof and we would be on the hook to pay for that to be fixed, but they told me that when it rained that weekend, to make note of where the problem was and they would be out to fix it on the following Monday. So dillegently we watched, made note that it was coming from the glass and guess what. They have not shown up or even called. Hubby has called and left voice mails (heaven forbid anyone answer a phone), and here it is the tenth of January and still no one and we still have a leak.
Why can't anyone guarantee their work? Why can't they answer their phone? Why can't they return a voice mail? Why can't people show up when they say they will show up? Is it really too much to ask for? Does anyone take pride in customer service anymore?
Okay, there is the end of my rant.
Thought for the day:
Patience is the companion of wisdom - St. Augustine
posted by Alice at 2:33 PM
2 Comments:
I ran into this issue when working in Corp. America. Most companies are out "elephant hunting". They want the big project, new install, monstrous whatever. They could care less about recurring revenue or customer satisfaction unless there is big money involved.
I, of course, won't accept this "little guy" treatment, and neither should you. Here in Colorado the local news will do bits on companies that are unresponsive. Mmaybe you should threaten them with media coverage!
At the very least it's fun to think about,
Weird
Generally home renovations are good for 30 minutes or 30 feet from the door depending on which comes first for the contractor.
Did you have the addition drafted by an architect? If so, you can have the original blueprints compared to the actual renovations. If the contractor did not build it to the exact specification (and they rarely do) then you can take them to small claims court with about a 90% guarrantee that they will lose and have to pay ALL the repair costs. (even if you hire another contractor to do the work) talk about justice but don't ever expect to use the original guy again, yet alone talk to him.
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